Check In – Check Out Policy
- All guests must be at least 18 years of age to be able to check in at any of our hostels.
B. Payment modes accepted at our hostels: Cash, Credit card and UPIs
C. We cannot guarantee accommodation in the same dorm room in the case of 3 or 4 people travelling together. That will strictly be subject to availability.
D. Specific policies may apply to different hostels under the brand at specific times of the year and the same shall be communicated at the time of check-in.
E. Should any action by a guest be deemed inappropriate by the hostel or if any inappropriate behavior is brought to the attention of the hostel, the hostel reserves the right to take action against the guest. Rest assured, proper investigations will be undertaken by the administration to ensure that the affair is dealt with in complete fairness.
F. Right to admission is reserved.
Booking Policy
A. Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at fluestern2021@gmail.com Please make sure to mention your reservation ID and all relevant details in the same e-mail.
B. All cancellations, if informed 15 days prior to the check-in date, shall be eligible for a 100% refund of the total booking amount. In case cancellations happen within 15-7 days of the check-in date, shall be eligible for a 50% refund of the total booking amount. In case cancellations happen within 7 days of the check-in date there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.
C. For all communications related to cancellations, write to us on fluestern2021@gmail.com with details such as Booking ID and Guest name.
Hostel Cancellation Policy
A. Any and all cancellation requests are attended to by the central reservations team. To cancel your booking, kindly write to them at fluestern2021@gmail.com Please make sure to mention your reservation ID and all relevant details in the same e-mail.
B. All cancellations, if informed 15 days prior to the check-in date, shall be eligible for a 100% refund of the total booking amount. In case cancellations happen within 15-7 days of the check-in date, shall be eligible for a 50% refund of the total booking amount. In case cancellations happen within 7 days of the check-in date there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.
C. For all communications related to cancellations, write to us on fluestern2021@gmail.com with details such as Booking ID and Guest name.
Workation Cancellation Policy
A. All workation cancellations, if informed 15 days prior to the check-in date, shall be eligible for a 100% refund of the total booking amount. In case cancellations happen within 15-7 days of the check-in date, shall be eligible for a 50% refund of the total booking amount. In case cancellations happen within 7 days of the check-in date there wouldn’t be ANY refund and will attract 100% cancellation charges. If the guest doesn’t show up they will be charged the total price of the reservation.
B. To cancel/reschedule, kindly write to us at booking@thehosteller.com.
General Policies
A. Hostel management shall not be held responsible for any loss of luggage or personal belongings. Guests shall make sure not to leave their belongings unattended at all times.
B. If the guest’s behavior is deemed unfit at the property, at any time during the stay, the hostel management reserves all rights, upon subjective evaluation, to ask the guest to vacate the premises and no refund shall be processed in these circumstances.
C. Drugs/Substance abuse is STRICTLY prohibited at all our hostels. In case anyone is found possessing or consuming drugs during their stay, strict action shall be taken against him/her and the person would be asked to vacate the hostel immediately and would be blacklisted from staying at our hostels forever.
D. All our hostels have dedicated smoking areas.
E. All our hostels are CCTV enabled for safety, security, and checks/audits reasons.
F. Certain policies shall be location, season, or time-specific and shall be communicated exclusively at the time of booking or check-in.
G. We may reach out to the guest for offers, discounts, feedback, and other promotional matters via emails or calls.
H. Guests shall be liable for any damage except normal wear and tear to hostel assets. Guest shall keep the hostel room in a good condition, maintaining hygiene and cleanliness.
I. Extra mattresses shall be provided, at an extra cost, at all our hostels.
J. The guest shall be deemed unfit to continue any further at any of our hostels in case of drug abuse, non-adherence of guest and booking policies, misbehavior (Physical/mental/verbal or in any kind), theft, personal hygiene, vandalism, trespassing, non-payment/delay in payment of dues, other guest inconveniences or any such unwarranted actions. In all such cases, the guest shall be asked to vacate the premises immediately without any refunds.
K. Power backup is available only at common area.
Covid Guidelines & Policies
A. We shall accommodate people as per guidelines issued by the state or the central government and all guests are advised to adhere to it strictly.
B. We advise our guests to do a pre-arrival check-in to ensure contactless service. We shall be sending pre-arrival check-in emails to all guests.
C. Thermal checks, travel history, Aarogya Setu app download, luggage & footwear sanitization shall be done on arrival.
D. Our staff is trained specially for post Covid-19 hygiene & cleanliness measures to ensure your safety.
E. Cleanliness policy: 3 times per day (Clean, sanitize, repeat)
F. Timings of common spaces, kitchen, common area, etc. may be restricted to ensure 100% cleaning & social distancing measures as per management’s discretion.
G. Our cafes are also sanitized 3 times a day to ensure servicing our guests with freshly prepared food.
H. Emergency measures: All our hostels shall have the provision of 1 dedicated emergency isolation room, oxygen supply & doctor on call.
I. Covid-19 sanitization kits are available at all hostels at an additional cost. It comprises of N95 mask, use & throw items like a mask (blue color), sanitizer sachet, head cap, foot cap, and gloves.
J. All guests are advised to be 100% compliant with GoI or state guidelines & documentation.
K. Rights to admission are reserved with the hostel management without any refund liability.
L. Guests are advised to strictly follow management guidelines & ensure social distancing at all costs.
Flϋstern hostel rules
Check-in from 12:00 to 00:00
Check-out from 00:00 to 11:00
Kitchen Rules:
Breakfast time: 8:30am-11am.
Lunch: Last order lunch by 3:30pm.
Dinner: Last order- 9:30 PM.
Meals- 8:45-9.15 pm
Rooms/Dorms/pvt bathrooms
Please close the doors/window when strong wind comes
If window kept open and any damage happen, charges will be applicable accordingly.
Workcation/common area:
- In Workcation, loud music is NOT allowed after 12 mid night.
- We clean the common area once in the morning. Keep it clean the way you wanted.
- Keep your footwear outside.
- Turn off the speaker/lights when not in use.
Bonfire: Bonfire is chargeable- 500/-. We will provide 1 carat/tray of limited wood.
Bathroom: common washroom is cleaned on daily basis
Washroom in private room is cleaned on weekly basis for long stay.
Washing-
1 loading- 10 cloths – 300/-